Customer Service Representative

Location UK-Neasden
Posted Date 2 weeks ago(12/3/2018 2:26 PM)
Requisition ID
# of Openings
Post End Date
Job Function
Operational Delivery & Deployment
Job Type
Contract Type


The Centre for Health and Disability Assessments conducts health and disability assessments on behalf of the Department for Work and Pensions. Working from a network of 11 Assessment Services Centres and 150 Assessment Centres, assessments are conducted in the main areas of Employment and Support Allowance, Disability Living Allowance, Veterans UK and Industrial Injuries Disablement Benefit.  Our practitioner group includes employed nurses, physiotherapists, occupational therapists and doctors.

Job Summary

To oversee the day-to-day operation of the Assessment Centre reception area; meeting and greeting all customers and visitors and answering questions.

Essential Job Duties

  • Assist customers with completion of forms including expense claims.
  • Prepare and maintain rooms and equipment to ensure they are ready for the Medical Practitioner and customers.
  • Working with other teams, Team Leaders and Medical Practitioners to ensure cohesion within unit and work flow progression.
  • Using in-house computer system to update records accurately.
  • Regular telephone liaison with MSC.
  • Provide cover at other sites on occasion.
  • General administrative duties as required.

Education and Experience Requirements

  • Demonstrable experience in an administrative or customer service position.
  • Fluent English language skills, able to communicate with stakeholders on a day to day basis via telephone, email and face to face in a clear, caring, courteous and professional manner.
  • Able to demonstrate a clear attention to detail in relation to office administration duties such as updating spread sheets and presenting information clearly and accurately
  • Able to managing filing in a clear and logical structure, writing / typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner.
  • Able to demonstrate prioritisation skills when multi-tasking.
  • Ability to deliver work to set targets and specified standards.
  • Self-motivated: Ability to work unsupervised and use own initiative.
  • Ability to remain calm in difficult situations.
  • A positive enthusiastic approach to solving problems.
  • Proven ability to make logical and solid decisions.

CHDA Statement

CHDA is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitive advantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

Where reasonable, CHDA will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.


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